Return & Refund Policy

HOW DO I MAKE MY RETURN?

Returns are the responsibility of the customer.

For all return requests, please send an email to customer service ( contact@paloma-collection.com ) indicating the order number and the item to be returned.
Items must be returned by post to the following address:

PALOMA COLLECTION

Rua Prior do Crato 45

1350-259 Lisbon

PORTUGAL


Please note, for returns outside the EU, we invite you to clearly specify on the customs form that it is a “return” so as to obtain a return “free of duties and taxes” (at no additional cost). ) and we also invite you to include the initial invoices in the return package, specifying which items are being returned. Collection Paloma will not be responsible for any customs fees. 

RETURN TIMES

You have 14 days after receipt of your order to return your parts for a refund if they do not suit you. Please note that the returned items must not have been worn.
Parts whose label has been detached and which are in poor condition cannot be returned.
Paloma Collection reserves the right to refuse any return that does not meet these conditions.

REIMBURSEMENT DEADLINES

You will receive an automatic email to notify you when the refund has been made. Allow approximately 10 working days upon receipt of your return for our service to process your request.

Reimbursement deadlines may be extended during sales periods.

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